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Customer Service Representative / Secretary

Manage customer inquiries and coordinate repair schedules efficiently
Los Angeles
Entry Level
yesterday
CSN Collision Centres

CSN Collision Centres

A network of auto body repair shops across Canada specializing in collision repair and vehicle restoration services.

2 Similar Jobs at CSN Collision Centres

Customer Service Representative / Secretary At Auto Body Shop

We are seeking a friendly and organized Customer Service Representative / Secretary to join our busy auto body shop team. In this dual-role position, you will be the first point of contact for our customers, handling inquiries, scheduling repairs, and providing exceptional service while also managing administrative tasks to keep our operations running smoothly. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy helping people get back on the road, this is the perfect opportunity for you!

Key Responsibilities:

  • Greet customers warmly in person and over the phone, answering inquiries about services, repair estimates, and timelines.
  • Schedule appointments for estimates, repairs, and vehicle pickups/deliveries, coordinating with technicians and shop managers.
  • Translate customer repair needs into detailed work orders, creating and maintaining accurate files for each job.
  • Provide regular updates to customers on repair status, warranties, maintenance requirements, and any additional recommendations.
  • Handle customer complaints professionally, escalating issues as needed and ensuring high satisfaction through follow-up surveys (e.g., CSI/NPS).
  • Manage administrative duties, including accounts receivable, collecting payments, processing paperwork, and maintaining a clean and organized front office.
  • Assist with vehicle deliveries, ensuring customers understand features, warranties, and next steps.
  • Perform other secretarial tasks such as filing, data entry, inventory tracking for office supplies, and supporting the shop team with communication.

If you're ready to rev up your career, apply today by submitting your resume. We look forward to hearing from you.

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Customer Service Representative / Secretary
Los Angeles
Customer Success
About CSN Collision Centres
A network of auto body repair shops across Canada specializing in collision repair and vehicle restoration services.