Customer Service Representative

CSN Walkerton Customer Service Representative

CSN Walkerton is a proud part of the Auto Reset Group encompassing collision centres in Walkerton, Listowel, and Owen Sound, as well as an Appraisal Centre in Port Elgin. Since 1962, CSN Walkerton has been dedicated to providing exceptional auto body repair services with integrity and customer satisfaction as our core values. We understand that being in an accident can be stressful, and our mission is to provide clear communication, expert repairs, and a hassle-free experience from start to finish.

Job Description

As the Customer Service Representative you will liaison with customers, team members and insurance companies to ensure the collision repair process is a smooth and positive experience. Your primary responsibility will be providing top tier service to our customers. Here you will greet customers and help to explain the repair process while keeping them up-to-date with regular repair updates and answer any questions they may have. You will be responsible for answering the phone and triaging calls to the right department.

In this role you will learn the intricacies of collision repair to better assist our customers in understanding the process. This will be achieved by working interactively with our team and asking lots of questions!

We're looking for someone who is upbeat, friendly, driven and excited about the opportunity to make each interaction better than the last. Someone with initiative and experience going above and beyond for their customers.

We believe in upholding the highest standards of customer service ensuring each one of our customers has an outstanding and review worthy experience with us.

If this sounds like you, we encourage you to apply!