Medical Screener - Reception Technician (customer Service)

Plasma Collection Center Staff

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager.

The role includes:

• Assisting qualified donors in completing the screening process.
• Educating new donors on the use of therapeutic products made from donated plasma.
• Registering applicants and transferring donors based upon completion of appropriate training.
• Answering the telephone and answering callers' questions or transferring calls to the appropriate staff member.
• Maintaining alertness and awareness to any reaction by a donor during or after the pheresis process.
• Alerting Group Leader or Supervisor of donor flow issues.
• Ensuring the accurate recording of donor data in the electronic donor information management system.
• Maintaining a clean and efficient work environment.
• Promoting safety in all actions.
• Maintaining confidentiality of all personnel, donor, and center information.
• Performing other job-related duties as assigned.

Your skills and experience:

Education: High school diploma or equivalent required.

Experience: Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.

Will perform basic math calculations.

Working Conditions:

• Understand, remember, and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast-paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures, and to blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.