key Account Manager Italy (toscana & Umbria) - Remote Eligible
CSL
Key Account Manager
We are currently looking for a Key Account Manager for the region of Toscana and Umbria. You will develop, lead and execute the local territory plan with specific goals and targets across the territory. In this position you will be directly reporting to First Line Sales Manager.
Main Accountabilities
Deliver sales budget with focus on top Tier key accounts / centers of expertise (CoEs), tracking and managing performance according to business plan objectives and KPIs in alignment with Vifor Pharma’s code of conduct and the strictest ethical, compliance and legal standard.
Close collaboration with market access functions to ensure patients can access therapy at the local level.
Encourage an Insight driven culture where customer insights, data, dashboards, and CRM tools are used to guide effective business decisions. Allowing strategic development and tactical implementation to remain relevant, meaningful, and commercially advantageous.
Create a high-performance cross functional team environment based on alignment with a common values and vision based on a foundation of trust and respect.
Develop and roll out key customer engagement philosophy and be the local orchestrator / owner of high priority key account plans.
Maintain exceptional knowledge of the customer, related markets and disease states competitive products and the broader healthcare marketplace.
Ensure the customer experience is exemplary.
Input to co-creation of country planning, initiatives & tools.
Close collaboration with local field based medical team.
Ensures HCP and all target customers have accurate information which can be reflected in guidelines.
Contributes to the improvement of patient journeys within an account eco system.
Acts as the voice of the customer to the 3M team to create value-adding materials and service.
Builds and constantly develops in depth knowledge and expertise in key therapeutic areas.
Shares experience with other regions and management team.
Key point of contact for all customers / centres of expertise (CoEs) within the region and is accountable for the success of the product in the assigned accounts.
Key Tasks
1. Achieving patient-driven goals:
- Act as an ambassador for Vifor Pharma's commitment to innovation,
- Identifies pain points and barriers to and within, the Patient Journey and works with the customer to address and overcome them, ensuring best possible outcomes for patients and families
- Identifies where the customer experience can be improved and makes the improvements
- Assists HCP's with identifying suitable patients, improving the lives of patient with severe, chronic and/or rare diseases
- Build and maintain important relationships with key decision makers involved in care delivery and can educate and promote on Vifor Pharma services (as relevant to the market).
2. Business planning:
- Create KOL maps, map patient flow and building strategies to eliminate / minimize hurdles within the hospital and builds up strong networks between stakeholders
- Uses all data sources to develop and execute an effective account plan
- Works with the customer to identify and remove barriers to patient access
- Drive patient identification and market development, by building and executing against account specific plans. Continuously assess sales opportunities within accounts to maintain/grow the business.
3. Leveraging and coordinating resources:
- Strategically network within the cross-functional team to segment and prioritize the accounts and the CoEs (e.g. developing work processes & communication streams) to ensure patients have product access
Your Profile
Minimum Requirements
- Minimum 5 years of experience in the pharmaceutical industry
- Strong scientific/medical knowledge at Bachelor's degree or equivalent
- Has previous sales / Key Account Manager experience
- Ability to engage, connect and build partnerships with customer remotely.
- Business/Commercial orientation/acumen
- Strong customer focus: demonstrated ability of creating win-win partnerships
- Project Management where tangible success has been achieved
- Mastery in influence mapping and using customer influence to gain credibility for projects
- Proven competency in securing funding and healthcare process understanding locally for hospital and retail administered products
- Passionate about rare disease, strong drive and desire for success, result-orientated with proactive cross-functional collaborative approach
- Strong analytical as well as organizational ability, professional presence, self-confidence, self-driven, and a positive attitude
- Excellent communication skills in local/cluster language(s) and English
Preferred Requirements
- Worked in a role where they have assessed and made trade-offs between accounts
- Experience with optimizing products and services to benefit the appropriate patients
- A role where solid understanding of local healthcare market has driven success
- Demonstrated innovative service ideas to improve patient outcomes
- Currently in rare disease role or specialty experience and established local networks in high unmet need, auto-immune or renal disease areas
Are you interested in this exciting opportunity? We are looking forward to your online application.
About CSL Vifor
CSL Vifor aims to become the global leader in iron deficiency and nephrology.
The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care.
For more information, please visit viforpharma.com
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