Service Desk Analyst I - Remote Eligible

Service Desk Analyst I

You will be a Service Desk Analyst I within the Modern Workplace team. You will report to Manager Service Desk to contribute toward facilitating the initial call from internal customer inquiries or incidents. You will responsible for answering questions, creating initial tickets and may perform incident resolution. You will maintain contact with the customer on incidents retained by the analyst, communicating status and resolution to ensure customer satisfaction. You will gather incident details and records those details in the tracking system – including, incident description and customer information, component of the product or services affected, business impacts, workflow and subsequent severity level. You will escalate customer incidents when unable to resolve within the service desk. You will assist internal teams and resources to troubleshoot and identify incident resolution, capture and record initial triage information required by teams to research.

Is this opportunity right for you? We are looking for candidates who have: an associate bachelor's degree or equivalent experience; 1-2 years of experience in working with Microsoft products including Windows 10,11 Office and Outlook; basic understanding of computer PC networking, standard browser troubleshooting; experience working in a CRM ticketing system; experience troubleshooting mobile phone and smart device issues; experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s): India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.