Product Support Analyst Graduate

CSG Service Desk Graduate Program

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do:

• You will report to the Service Desk Director
• You will work with the Service Desk Team
• You will be contributing towards being in direct contact with the customer and serving as an important part of the Service Desk- answering questions, creating initial tickets, and facilitating the initial call from external customer inquiries or incidents
• You will gather incident details and record them in the tracking system, including: Incident description, Customer information, Component of the product or service affected, Business impacts, Workflow and severity level
• Escalating customer incidents when unable to resolve within the Service Desk
• You will be part of the 2026 Graduate Program, which will run for 12 months
• You will be based in the Centurion office
• You will work the Central Daylight Time Zone (US Hours) which is 3pm - 11pm SAST

Minimum Requirements:

• South African Citizen/Valid South African Identification Document
• Undergraduate qualification in IT Helpdesk or a Business-related field
• Exposure to accounting/finance
• Experience/ exposure to customer service environments
• Analytical attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Reliable and stable internet connection & back up power a MUST

Who will love this job:

• A trusted team player- you connect and communicate effectively, foster diversity and inclusion, and treat people with respect
• A growth driver- you adapt to changing needs and bring others together to work toward a shared vision
• A game changer- you dream big and push boundaries to improve outcomes
• A leader- you take ownership, lead projects, and mentor those around you
• A strategist- you're curious, inventive, and focused on business simplification and impactful solutions

Location(s): ZA.Centurion.Office

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.