Manager, Implementation - Remote Eligible

Customer Experience (Cx) Implementation Manager

We are looking for a Customer Experience (CX) Implementation Manager, who will be responsible for leading a team of engagement managers to successfully implement CSG's CX product suites to drive business outcomes for our customers.

This team will be responsible for the end-to-end implementation process, to ensure the successful onboarding of CSGs enterprise CX customers. As the Implementation Manager, you will lead a team of engagement managers, providing guidance, coaching and support to ensure they deliver world-class service and support to our customers.

We are looking for a CX Implementation Manager who will:

• Hire, coach and mentor a team of engagement managers who are accountable to implement CSG's CX product suite to achieve customers' outcomes. Guide engagement managers to define project scope, timelines, deliverables and manage project resources and budgets to ensure successful delivery
• Monitor and track implementation progress across the portfolio of customers being supported and manage project level P&L alongside each engagement manager to ensure project profitability. Develop and implement strategic plans and processes to streamline the implementation/delivery process and ensure consistent high-quality delivery
• Collaborate with cross-functional teams, including sales, product management, and customer success to ensure alignment and coordination throughout the implementation process
• Work closely with customers to understand the business requirements and goals and translate them into solutions that help achieve their desired business outcomes
• Coordinate with various stakeholders to drive successful project outcomes providing leadership, direction and ensuring that projects are completed on time, within scope and within budget

Is this opportunity right for you? We are looking for candidates who:

• Have 2+ years of Implementation Manager experience
• Have excellent verbal and written communication, research, analytical and problem-solving skills.
• Have advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint
• Are willing to travel domestically and internationally up to 25%
• Are proficient in English in a business environment

CSGer Perks & Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Position Pay Range: $104,583.88-$167,334.85

This role is eligible for a bonus opportunity.

Location(s): United States Remote

Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.