Associate Technical Account Manager - Tech Touch (remote) - Remote Eligible

Crowdstrike Cybersecurity Role

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills.

What You'll Do:

• Serve as a technical contact and augment our customer support teams
• Participate with onboarding process
• Perform quarterly health checks and business reviews
• Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.
• Escalate customer issues to management when appropriate.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Leverage knowledge content and systems to obtain product expertise
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Drive support cases to ensure issues are being resolved in a timely manner.

What You'll Need:

• Bachelor's Degree or equivalent experience
• Experience working with Windows Operating Systems
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Commitment to customer success

Preferred Qualifications:

• Bachelor's Degree in related field
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.