Junior Customer IT Support Specialist (job Based In Lisbon, Portugal)

Junior Customer IT Support Specialist

We're looking for a Junior Customer IT Support Specialist based in Lisbon, Portugal with a proactive mindset and a customer-oriented approach.

You will provide hands-on support to customers using our unique tools, learning the specifics of the systems on the job.

Responsibilities

• Provide first-line support for customer inquiries related to our internal systems and tools.
• Troubleshoot and resolve incidents by collaborating with internal teams.
• Communicate clearly and professionally with customers in English and French (knowledge of Dutch is a plus).
• Assist in documenting known issues, solutions, and support procedures.
• Contribute to continuous improvement initiatives based on customer feedback.
• Translate customer issues into actionable insights for the team.

Technical Skills

• Some IT background or related experience; willingness to learn on the job.
• Professional communication skills in English and French; Dutch is a strong plus but not mandatory.
• Holds an ITIL Foundation v4 certification or demonstrates a strong willingness to become certified.
• Excellent working knowledge of Office 365
• Customer and result-oriented mindset — you aim to solve issues with business impact in mind.
• Strong problem-solving skills — you enjoy getting to the root of issues.
• A proactive, hands-on mentality — you take ownership and go the extra mile.
• A team player who collaborates well in a supportive, international environment.
• Stress-resistant — you remain calm and focused, even under pressure.
• Strong organizational skills with attention to detail.
• Eagerness to develop skills and grow within the company.

Why Cronos Group?

We'll propose you:

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!