Customer Service Representative

Customer Service Representative

We are currently looking for an ambitious and enthusiastic Customer Service Representative to join our Sales team based in Ternat, Belgium.

Purpose of the role:

• Ensuring that the process from quotation to order is as smooth as possible to ensure optimal customer satisfaction. Providing the correct technical info so that the order can be placed in the most efficient and correct way.
• As a Customer Service Representative, you'll be the first point of contact and internal ambassador for our clients.
• Your initial focus is on the preparation of quotations in consultation with the customer (requesting all technical and commercial data and explaining the proposed solution) and their dispatch to the correct technical department.
• Liaise with customers and sales team
• Based on a plan, collect the correct technical info and enter it in the Cofigurator
• Make technical drawings when required by the product
• Checking data
• Drawing up quotations
• In consultation with sales, realising markup on orders placed
• Identifying errors in the system/stock breaches/missing info
• Working with other departments to increase customer satisfaction

Your profile

• You operate at least on a Bachelor degree level
• You have working experience in the construction sector, and proven expertise in Customer Service or After Sales is essential
• Theoretical basis of drawing programmes such as CAD or Inventor, working experience with these programmes is a plus
• You are driven, customer-oriented and commercially minded
• You are solution-oriented and a team player, a central point of contact who can manage difficult situations and offer solutions to bring them to a successful conclusion
• Experience with ERP systems (Navision; AX ; Dynamics D365 ; SAP; ...) is a plus
• You'll have a good working knowledge of Microsoft Office and understanding the operation of a CRM software
• In addition to Dutch, you'll have a good knowledge of French and have basic knowledge of English

This is an exciting role with a reputable market leader that provides a wide range of products in a dynamic sector driven by innovations towards sustainable building solutions. We work with dynamic teams in an international environment and provide a salary commensurate with your skills, including a comprehensive benefits package.

What we offer?

• We are a global business, looking to attract and retain the best talent
• A culture that values opportunity for growth, development and internal promotion
• Highly competitive base pay
• Pension contribution
• Ongoing personal learning and development support

Leviat is an equal opportunities employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal. We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.