Customer Service Representative

Customer Service Representative

Join us at CRH Canada! We're 100 years strong; together we can reinvent the way the world is built. Dufferin Concrete, a division of CRH Canada is hiring a Customer Service Representative!

Position Summary: Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge. The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.

Duties:

• Act as the primary point of contact for account and COD customers throughout the order process
• Accurately input new orders and updates into the Command Concrete dispatching system
• Respond promptly and professionally to customer inquiries, providing real-time updates on deliveries
• Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability
• Address customer concerns by identifying service or quality issues and offering timely solutions
• Support administrative tasks and uphold company standards for environmental and health & safety compliance

Qualifications:

• Completion of secondary school education (High School Diploma or equivalent)
• 1–3 years of experience in a customer service or administrative role; experience in construction or dispatching is considered an asset
• Proficiency in Microsoft Office applications and Google Maps
• Strong verbal and written communication skills
• Excellent attention to detail, organizational skills, and ability to manage time effectively

CRH Canada Group Inc. recognizes Canada's diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process. Visit our website for more information: http://www.crhcanada.com