Customer Service Representative

Customer Service Representative

Riverview, FL, US, 33578

Leviat North America

Leviat, a CRH company, is a global leader in lifting, insulating and connecting technology for the construction industry. The company employs nearly 3,000 diverse, talented employees at 60 locations globally. Leviat's engineered products and innovative construction solutions are used in a variety of market segments from residential, non-residential and infrastructure, enabling users to build better, stronger, safer, and faster. We stand together to REINVENT THE WAY OUR WORLD IS BUILT.

Job Summary

Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner. This is primarily an inbound position where you are working with customers to process orders, resolve issues, billing and supporting the outside sales reps etc. Ideally, we would like to find someone that is familiar with construction and/or industrial manufacturing business but are willing to train someone that has the right attitude.

Job Location

This role will work from our Riverview, FL facility.

Job Responsibilities

Answers incoming customer telephone calls in a courteous and professional manner

Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner

Receives, records, and routes customer orders/changes in appropriate manner

Answers customer inquiries and provides appropriate technical and/or product-related information

Researches and resolves customer complaints and/or billing issues

Contacts customers when necessary to follow-up on customer issues or orders/quotes

Obtains customer feedback information

Effectively communicates customer issues and concerns to all applicable internal staff members

Documents all contacts, actions, and responses in customer database

Routes qualified opportunities to the appropriate sales executives for further development and closure.

Organizes and maintains file system: files correspondence and other records

Maintains working knowledge of products and/or services

Prepares reports and correspondence as needed

Performs other duties as assigned by supervisor

Job Requirements

Previous experience in outbound call center, inside sales, or related sales/customer service type role is a plus

Excellent customer service skills

Continuous operation of computer and telephone to answer customer inquiries

Excellent verbal and written communication skills

Proficient on Microsoft Word and Excel

Commitment to excellence and high standards

Strong organizational skills; able to manage priorities and workflow

Ability to work independently and as a member of various teams and committees

Ability to understand and follow written and verbal instructions

Acute attention to detail

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Ability to perform diversified clerical functions and basic accounting procedures.

Ability to effectively communicate with people at all levels and from various backgrounds.

Bilingual skills a plus.

ERP – AX a plus

Transportation System – Lima a plus

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Leviat, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.