Customer Service Representative
CRH
Customer Service Representative
Auburn, WA, US, 98002
Oldcastle Infrastructureâ„¢, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
Job Summary
This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.
Job Location
This role will be located at our plant in Auburn, WA.
Job Responsibilities
Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests.
Perform administrative duties for all steps of the departments.
Answer incoming customer telephone calls in a courteous and professional manner.
Support operations by organizing and implementing administrative systems.
Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents.
Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner.
Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers.
Receive, record, and route customer concerns/changes in appropriate manner.
Answer customer inquiries and provide appropriate technical and/or product related information.
Contact customers when necessary to follow up on customer issues or orders.
Obtain customer feedback information.
Effectively communicate customer issues and concerns to all applicable internal staff members.
Document all contacts, actions, and responses in customer database.
Organize and maintain the file system; file correspondence and other records.
Maintain working knowledge of products and/or services.
Prepare reports and correspondence as needed.
Other duties may be assigned as needed.
Job Requirements
High school diploma / equivalent
2+ years related experience
Excellent verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong organizational skills; able to manage priorities and workflow
Able to work independently and as a member of various teams
Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
Able to perform diversified clerical functions and basic accounting procedures
Experience in the construction industry is preferred
Compensation
Hourly target range is $30.00 to $35.00
Yearly bonus eligible
Vacation hours of two weeks per year
Sick leave benefits up to 56 hours per annum
401k plan
Short-Term and Long-Term Disability benefits
Eleven paid holidays per year
Annual Community Volunteer paid day
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!