IT Tech

Horseshoe Bay Resort It Technician

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

The IT Technician supports the daily technology operations across all resort departments, ensuring reliable systems for associates, members, and guests. This role maintains computer hardware, software, mobile devices, telecommunications, and network-connected equipment throughout the property. The IT Technician is a primary point of contact for technical issues, delivering timely, professional support to keep resort operations running smoothly.

General Duties

• Provide first-level technical support to resort associates via the ticketing system, phone, or in person.
• Install, configure, and maintain computers, mobile devices, POS terminals, printers, and peripherals.
• Troubleshoot hardware, software, and network issues across guest services, F&B, golf, spa, retail, and administrative areas.
• Grant and remove user access in Active Directory and other resort systems.
• Perform routine system checks, updates, malware scans, and preventative maintenance.
• Support resort-wide systems including PMS, POS, time clocks, card readers, guest Wi-Fi, and back-office applications (training provided as needed).
• Document issues, repairs, asset details, and resolutions according to department standards.
• Identify and escalate complex issues to senior IT personnel or management.
• Assist with network equipment, cabling, telecom devices, and VoIP systems under supervision.
• Deploy new hardware and assist with technology projects and upgrades.
• Maintain a high level of professionalism and hospitality in all interactions with members, guests, and associates.
• Perform other duties as assigned by IT leadership or resort management.

Employment Standards

• High-school Diploma/GED
• 2-4 years' experience in Information Technology related fields; preferably within the hospitality/resort industry.
• Experience with Windows operating systems, Microsoft 365, hardware diagnostics, and basic networking concepts.
• Knowledge of PMS, POS, Keycard and PBX systems desired.
• Strong communication and customer service skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong problem-solving skills and desire to learn new technologies.
• Must be able to work well under pressure and maintain a sense of urgency.

Physical & Mental Requirements

• Employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Must be able to stand; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Employee is required to walk, sit, push or pull. Must be able to interact with co-workers and customers and have a sense of TEAM.

Agreement: I certify that I have received and read a copy of this job description in which I will be performing. I also certify that I possess the required skills, experience, education, and other job-related requirements for this position and can perform the essential functions of the job without accommodation(s).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities