IT Support Technician

IT Support Technician

We're Creative Fabrica, a fast-scaling tech start-up from Amsterdam.

Our Mission

Enable creativity by giving access to everything related to the creative process: inspiration, learning, creating, and sharing. The 'Creative Inspiration Flywheel' This creates a self-sustaining community that lives within the Creative Fabrica ecosystem.

About the Platform

We launched in 2016 as a marketplace for fonts with a subscription service. In the last 8 years, we have been through tremendous growth, and we're just getting started!

We have scaled to 50 million+ monthly page views, 8 million+ registrations, over 22 million listed products, and 22000+ active designers.

Our focus is to create a platform for designers that enables them to offer exceptional high-quality content. We make their products searchable in unique ways. This allows our customers to speed up their workflow, allowing them to focus on what they love most: Creating.

About the Role

We're looking for an IT Support Specialist to join our team in Amsterdam and help us keep things running smoothly as we continue to grow. From laptop setups to managing support tickets, this role is all about making sure our people can do their best work, whether they're in the office or dialling in remotely. You'll be the go-to person for everything IT: solving tech issues, managing hardware, improving our setup, and helping us scale our processes. You'll work closely with folks across the company, take ownership of your systems, and bring initiative to improve how we do things.

If you're hands-on, service-oriented, and love building clean, efficient support systems, especially through smart automation, we'd love to hear from you.

What you will do:

• Own our Jira-based IT ticketing system, triaging and resolving support requests efficiently.
• Troubleshoot hardware, software, and connectivity issues for in-office and remote employees.
• Set up and manage laptops (Windows and macOS) using our endpoint management platform (ManageEngine).
• Act as the first point of contact for core tools and platforms, coordinating with admins when needed.
• Maintain workstations, basic networking, and office tech, including access systems like tags and door locks.
• Manage hardware and accessories end to end, from ordering to inventory and returns.
• Continuously improve IT workflows and onboarding processes, with a strong focus on automation and reducing manual work.

What you will need:

• Solid experience supporting both Mac and Windows environments.
• Hands-on experience with endpoint management tools, ideally ManageEngine or similar platforms.
• Strong knowledge of Google Workspace administration.
• Experience managing IT hardware and inventory.
• Comfortable managing support workflows and SLAs in Jira.
• Good understanding of basic networking and office tech setup.
• Service-oriented mindset. You enjoy helping people solve problems quickly and clearly.
• You take ownership, don't wait to be told what to do, and are always looking for ways to improve things.

Nice to have:

• Experience automating repetitive IT tasks and workflows using scripts, tools, or integrations
• Experience with supporting software development environments
• Familiarity with managing access and SSO integrations for tools like AWS, GitHub, Stripe, or Netsuite

We would also like to offer you:

• Lunch: On days you work in the office a warm fresh lunch will be provided for you.
• 24 days of paid vacation per year + public holidays.
• Travel Allowance, if you live more than 10 KM from the office.
• Company pension plan.
• CF Library.
• Company events and overseas trips!
• New Joiner Swag Pack!

Get in touch! We'd love to speak to you.

You can apply by clicking the "Apply now" button.

Creative Fabrica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.