IT Support Expert

IT Support Expert

We are looking for an IT Support Expert to join our team in Oslo. As an IT Support Expert in Riverty, you will be part of an international team and support the internal users in the Nordic countries, with a focus on our Norwegian locations in Oslo, Sandefjord, and Rorvik. Your team members are spread out across different places, and your manager is at the office in Varberg.

What will be the challenge?

• Respond to and resolve IT support requests, including hardware and software issues, in a timely and customer-focused manner.
• Perform system troubleshooting and diagnostics to identify and resolve technical problems for end users.
• Educate end users on best IT practices, address recurring issues, and guide the use of software and hardware.
• Provide on-site support at our locations in Oslo, Rørvik, and Sandefjord, requiring a high level of travel flexibility.
• Document support requests, solutions, and system configurations, contributing to a comprehensive knowledge base and supporting continuous improvement efforts.
• Actively engaged in user management and IT hardware asset management.

What you need to succeed in the role:

• You hold a degree in computer science, business informatics, or a similar field.
• You have at least 2-3 years of relevant professional experience (working as an IT support, system administrator, etc.)
• You have a comprehensive understanding of IT systems, technologies, servers, network components, telephony, and M365/MS Office.
• You possess strong troubleshooting and diagnostic skills for hardware and software issues.
• You are customer-oriented, communicative, and able to explain technical concepts understandably.
• You are reliable, service-oriented, and pragmatic. You can drive your daily work independently, thrive on taking responsibility, and collaborate with an international team to achieve common goals.
• You are fluent in both Norwegian and English.
• You are willing to work onsite 4 days a week and travel regularly to our locations in Rørvik and Sandefjord.