Regional Account Manager

Regional Account Manager

Job Category: Account Management

Full-Time

On-site

Shah Alam, SGR 40150, MYS

Job Details

Description

Client Relationship Management: Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships. Build and maintain relationships with multiple stakeholders beyond the primary contact to maximize account penetration.

Strategic Account Mapping: Conduct in-depth account mapping and breakdown of business units to ensure seamless alignment with regional and global teams.

Quarterly Business Reviews (QBRs): Prepare and lead comprehensive QBRs that detail strategic insights, performance outcomes, and actionable recommendations.

Standard Operating Procedures (SOP) Oversight: Ensure all Crane Worldwide offices servicing the account comply with established SOPs, maintaining consistency and high service standards.

Reporting & Performance Management: Oversee the creation, monitoring, and distribution of performance reports. Take accountability for performance management and deliver timely insights to internal stakeholders.

Market Analysis & Industry Awareness: Monitor market trends, competitive landscapes, and emerging industry dynamics to identify new opportunities and service gaps.

Collaboration & Best Practices Sharing: Drive internal collaboration by sharing best practices in client reviews, strategic business planning, value-add programs, process improvements, tender management, and technology solutions.

Financial Oversight: Maintain rate structures, assess monthly yields, monitor timely client payments, and assist with collections for past-due invoices.

CRM & Documentation: Capture and distribute all meeting notes, action items, and client feedback (both positive and negative) using the CRM system to keep the global network aligned.

Travel & On-Site Engagement: Undertake domestic and regional travel to client sites and Crane Worldwide offices to review operational procedures and uphold customer satisfaction.

Compliance & Business Development: Ensure adherence to company policies and regulatory standards. Identify and secure growth opportunities through strategic resource allocation and business development plans that encompass both short-term and long-term objectives.

Job Requirements

Experience & Industry Background: Minimum of 3–5 years of proven success in sales, account management, or operations within the freight forwarding, logistics, or transportation sectors. Experience in the Energy, oil, and gas vertical is a distinct advantage.

Client Relationship Management: Demonstrated expertise with CRM systems to manage and nurture client relationships effectively.

Organisational Excellence: Exceptional organizational and multitasking skills that enable you to meet deadlines in dynamic, fast-paced environments.

Communication & Interpersonal Skills: Outstanding written, verbal, and presentation abilities, with a strong talent for engaging diverse stakeholders across all levels.

Industry Expertise: Thorough understanding of transportation, logistics, and freight forwarding operations, accompanied by a solid grasp of effective sales strategies and process management best practices.

Technical Proficiency: Advanced command of the Microsoft Office Suite and CRM systems to support data-driven decision-making.

Analytical & Problem-Solving Abilities: Strong analytical skills paired with creative problem-solving capabilities to tackle complex challenges and drive continuous improvement.

Adaptive & Proactive: A proactive mindset with a sense of urgency, allowing you to quickly adapt to evolving business demands and market conditions.