Key Account Manager

Key Account Manager

Ensure that the company fulfils its service and performance standards as per agreed service level agreements

Manage key accounts expectations and work with internal stakeholders to deliver a consistent quality customer experience.

Partner with the customers to understand their needs and provide effective solutions to the key accounts to ensure service excellence

Participate in Customer Relationship Management activities and initiatives to improve business relationships, customer retention and new businesses from existing customers with the objective of driving revenue from the respective key accounts Participate in Key Accounts RFQs.

To resolve disputes and service issues effectively and amicably.

Collaborate across departments and work in partnership with Commercial and Operations teams to deliver logistics solutions and achieve service and operational excellence.

Required Behaviors:

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic: Shows intense and eager enjoyment and interest

Required Motivations:

Self-Starter: Inspired to perform without outside help

Required Education:

High School or better.

Required Experience:

Possess 3 to 4 years of experience in a similar capacity. Experience in logistics and Freight Forwarding, preferably in Energy and Projects verticals. Possess effective communication and interpersonal skills. Able to make impactful presentations. Possess Tertiary qualifications. Possess commercial acumen.