Implementation Manager

Implementation Manager

The implementation manager is responsible for managing implementation projects, pulling together resources to ensure completion.

Essential job functions include:

• Partnering with the business units/functions, sales and management to develop an implementation project plan and assist in the identification and establishment of an implementation team.
• Ensuring that projects and programs that are global in nature are effectively communicated across the company.
• Ensuring compliance with all related company policies, ISO guidelines, and other regulatory requirements associated with the project.
• Assisting in the development of standard operating procedures and training the implementation team and staff on requirements.
• Monitoring performance metrics and measurements related to individuals, teams, processes, and projects.
• Utilizing effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, staff, or senior management.
• Conducting post-mortem assessment of project performance/success (both operational and financial).
• Keeping abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include:

• Job may require extended sitting or standing, use of standard office equipment.
• Talking, hearing, and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.

Other skills and abilities include:

• Experienced in all areas of transportation, logistics, and supply chain operations.
• Proficient in project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints and risks.
• Makes clients and their needs a primary focus of one's actions; develop and sustain productive relationships.
• Allocates decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
• Analyzes complex problems and develop alternative solutions.
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Develops and uses collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Advanced proficiency in Microsoft Office, internet, web-based, and job specific software applications.
• Must be able to read, write, and speak English fluently.
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees, and clients.

Education and experience include:

• GCSE or equivalent.
• Bachelor's degree in business, transportation, logistics, supply chain management, or related field preferred; or equivalent combination of work experience and completion of the LDP Program.
• Minimum 5 years related experience.
• At least 5 years industry experience preferred.
• Minimum 3 years supervisory or managerial experience required.

Certification and licenses: Professional certification may be required in some areas.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.