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Client Service Supervisor
Supervise a team of client service specialists to enhance client satisfaction and resolve issues efficiently.
Senior
1 month ago
Crane WW
A global provider of supply chain solutions, specializing in transportation logistics, freight forwarding, and customized shipping services.
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Client Service Supervisor
Supervises the work of a team of client service specialists
Directs workflow and monitors workload to ensure client inquiries are addressed promptly
Trains new client service staff in support policies and procedures
Creates and distributes documented resolutions for common client service issues
Provides direct support to assigned accounts and escalated issues
Other duties as assigned
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation skills
Listening
Resolving Conflict
Ability to Multi-task
Minimum seven years industry experience required
Minimum five years supervisory experience required
About Crane WW
A global provider of supply chain solutions, specializing in transportation logistics, freight forwarding, and customized shipping services.