Client Service Specialist

Client Service Specialist

Job Category: Client Services

Requisition Number: CLIEN007611

Posted: December 31, 2025

Full-Time

On-site

ICN Seoul, KOR

Description

Client Liaison: Serve as clients' primary point of contact, providing proactive updates on shipment status and addressing any inquiries or concerns. Build and maintain strong client relationships through effective communication and personalized service.

Shipment Coordination & Documentation: Oversee the complete shipment lifecycle from booking to final delivery. Prepare, verify, and manage shipping documentation (e.g., air waybills, bills of lading, customs forms), ensuring accuracy and compliance with import/export regulations.

Operational Support: Liaise with carriers, customs brokers, and internal teams (e.g., sales, operations) to ensure timely dispatch and delivery of shipments. Coordinate problem resolution to handle delays, discrepancies, or unforeseen issues during transit.

Administrative & Reporting Duties: Maintain accurate client and shipment records using the company's transportation management systems (TMS) and other relevant software. Generate regular reports on freight activities, client feedback, and service performance metrics to inform process improvements.

Compliance & Best Practices: Stay informed about local, national, and international shipping regulations and industry best practices. Ensure all processes adhere to safety, legal, and quality standards.

Other Skills / Abilities:

Resident in Seoul or Gyeonggi-do

Experience:

• 1-3 years of experience in a customer service or operational role, preferably within the freight forwarding or logistics industry.
• Proven experience handling shipping documentation and understanding freight forwarding operations is highly desirable.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and hands-on experience with transportation management systems (TMS).
• Familiarity with enterprise communication and CRM tools.

Soft Skills:

• Fluent in Korean and English
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational abilities and meticulous attention to detail.
• Ability to work under pressure and manage multiple priorities.
• A proactive problem solver with a customer-first attitude.

Competencies:

• Customer Focus: Demonstrated passion for delivering exceptional client service.
• Analytical Thinking: Ability to analyze data and client feedback to drive operational improvements.
• Teamwork: Collaborative mindset with the capacity to work effectively across departments.
• Adaptability: Flexibility to work in a fast-paced, evolving environment, managing shifting priorities.
• Integrity: Consistent adherence to ethical standards and regulatory compliance