Customer Service Specialist

Customer Service Specialist

Are you organized, detail-oriented, and ready to grow your career in a high-impact industry? Crane Nuclear is looking to hire a Customer Service Specialist!

Location: Bolingbrook, Illinois (onsite) Salary range: $55K – $80K + bonus + full benefits

Join Crane Nuclear, a leader in the nuclear energy space, where you'll work with a supportive team and help keep critical projects running smoothly. The Customer Service Specialist supports the business by handling the post order awarded contracts from entry to shipment. This is a great opportunity for someone early in their career who's ready to learn, contribute, and build a strong foundation in contract management, customer service, and operations. Work closely with Engineering, Quality, as well as Manufacturing and Sales. You will act as a customer liaison to ensure purchase orders and contracts can be processed following Crane Nuclear's Quality Assurance program and industry regulations.

About Us: For 170 years, Crane has been committed to driving excellence in every product we design and manufacture in the nuclear industry. We are seeking a dedicated and detail-oriented Customer Service Specialist to support our sales team and ensure seamless order processing and customer satisfaction.

What You'll Do

• Order Review Process: Administer the order review process by engaging with Quality and Engineering teams to review new or updated contracts for compliance and acceptance.
• Customer Service: Communicate with customers about order status, updates, and concerns.
• Post Order Support: Support open orders by ensuring customer submittals are sent and approvals are received on schedule.
• Assist in project management on large valve/valve parts orders providing customers with regular updates on the status of projects. Work with the internal team to ensure deadlines are met.
• Issue Management: Track and manage open contract issues to ensure issues are resolved in a timely manner.
• Coordination: Coordinate with the shipping and sales team for order shipments.
• Export Compliance: Prepare export documents and ensure compliance with all export requirements and regulations.

What You Bring

• Minimum of 2 years of related experience in customer service, contracts administration, or operations. Bachelor's degree preferred.
• Bonus if you've worked with manufacturing or in a regulated industry.
• Strong attention to detail and time management with the ability to multitask.
• Great communication and teamwork skills.
• A problem-solving mindset and willingness to learn.
• Export compliance experience a plus.

What We Offer

• Competitive salary + incentive bonus
• Full benefits (Medical, dental, vision insurance, flexible spending accounts, life insurance, disability benefits, PTO, paid parental leave, and 401K with match more!)
• Professional development and training opportunities
• Collaborative culture and mission-driven team
• Community involvement: make a real impact on the nuclear energy industry and in the local community

Salary range: $55K/yr to $80K/yr. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Compensation packages also include comprehensive benefits, performance-based bonus, and more.

This job description is intended to capture the essential functions of the position. It in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested. Additionally, some of the duties may be modified or eliminated and others added to this description subject to all applicable local, state, and federal laws.