Key Account Manager - US

Key Account Manager - US

Position Summary & Objective The Key Account Manager manages customer relationships for a predefined set of key customers that have a key importance to the company. The role manages customer orders and expectations from receipt of initial enquiry, through order processing to on time delivery of product. It provides excellent customer service to existing key customers whilst supporting external sales directors in the development of new business opportunities.

Essential Functions Performed by the Position

• Pricing, both standard and non-standard.
• Order processing.
• Order expediting, including liaising with other OpSec facilities if required.
• Preparation, issuing and expediting of Contract Review forms and related draft documentation to customers to ensure approvals received in a timely manner ahead of orders being processed.
• Overseeing dispatching and invoicing of customer orders.
• Managing new projects from concept of idea, through Project Management to processing of customer orders.
• Provide robust support the Sales team in management of new and existing Key accounts, and monthly forecasting activities.
• Perform regular maintenance of Digital Accounts through the various digital platforms such as MAS, WSPL and Insight.
• Provide customer facing digital support (Tier 1) on existing Digital Programs.
• Creating monthly reports on key activities, to be included in Customer Care Monthly report.
• Reporting customer service KPI's so that overall service levels can be managed as well as understanding the different service levels provided by each Key Account Manager.
• Represent Customer Service team at various meetings including daily and weekly production planning meetings.
• Managing specific projects as allocated by Customer Service Manager e.g., pricing model, updating of SOP's, support processes, etc.

Position Qualifications

• Education: Bachelor's degree in business administration or relevant professional experience.
• Experience: 2-4 years of customer service and key account management experience.
• Certifications/Licenses: None.
• Language Proficiency: Fluent in English both written and verbal. Any other language skills are advantageous.

Knowledge, Skills, and Abilities

• Must have experience of ERP systems.
• Excellent numeric and communication skills.
• Excellent I.T. Skills – Word, Excel, Outlook etc.
• The ability to work accurately paying close attention to detail.
• Ability to work to strict deadlines, prioritize workload and work under pressure.
• Must have the ability to multitask, be self-motivated and able to work autonomously as well as in a team environment.
• Flexibility to accommodate ever-changing working environment and demands placed upon it.
• Possess a positive, professional, can-do attitude.
• Must be able to fit into a culture where teamwork, empowerment and dedication are of utmost importance.

Equal Opportunity Employer

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