IT Technician 1

IT Technician 1

CoVantage Credit Union is seeking a skilled and passionate IT Technician 1 to join our mission-driven team in our Antigo, DePere, or Wausau branches. At CoVantage, we take pride in being more than just a financial institution - we are a community built on trust, integrity, and a commitment to providing exceptional member experiences. Our mission revolves around empowering our members to achieve their financial goals, while also fostering growth and prosperity in the neighborhoods we serve. With a strong emphasis on welcoming all and supporting local initiatives, our credit union strives to be a driving force for positive change in the community.

As an IT Technician 1, you will play a crucial role in ensuring the smooth and efficient operation of our technology infrastructure, enabling us to serve our members and community with the highest level of service.

CoVantage invests in our team members! The full benefits package includes health and dental, a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties:

• Provides first-level technical support to credit union staff, assisting with hardware and software issues, network connectivity, printer troubleshooting, and other technical inquiries promptly and professionally
• Monitors data center environment to ensure uptime is met. staff computers to ensure they have current software and are configured properly.
• Installs, tests, and maintains hardware/software and troubleshoots activities on printers, personal computers, terminals, and other peripherals.
• Walks users through the problem-solving process and follows up with users, provides feedback and sees problems through to the resolution.
• Must be willing to travel to other branch locations to complete tasks that need to be done onsite

Qualifications:

• Technical diploma in networking, computer programming, or equivalent related work experience.
• Familiarity with Office 365, Active Directory, and VMWare.
• Minimum of six months relevant work experience preferred.
• Working experience administering Windows desktop operating systems.
• Ability to work in direct, professional contact with a wide variety of people on a daily basis.
• Ability to work irregular hours including nights, weekends and holidays if needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.