Account Manager - Remote Eligible

Account Manager

Coursedog is building a next-generation Operating System for Higher Education. Founded by former Columbia University students, Coursedog is a high-growth SaaS company focused on its mission to break down barriers to opportunity for students. With our recent partnership with JMI Equity and with over 150+ customers, we firmly believe our platform is best situated to improve efficiencies and student outcomes in Higher Education.

As an Account Manager at Coursedog, you will be responsible for building and maintaining strong relationships with clients, ensuring their success and satisfaction with Coursedog products and services. You will serve as a trusted advisor and advocate, collaborating closely with clients to understand their needs, address their challenges, and drive adoption and expansion of Coursedog solutions.

Key Responsibilities

• Serve as the primary point of contact for assigned institutional clients, fostering long-term relationships and becoming their trusted advisor.
• Ownership of upsell and expansion opportunities as you lead the organization along the maturity curve.
• Understand clients' strategic goals, challenges, and pain points, and proactively offer tailored solutions that align with their objectives.
• Conduct regular check-ins with clients to assess their satisfaction, identify opportunities for improvement, and provide ongoing support.
• Collaborate closely with cross-functional teams, including Product, Implementation, and Support, to ensure seamless implementation, onboarding, and ongoing service delivery.
• Manage contract renewals process providing 12 month rolling forecasts to board.
• Monitor client usage and adoption metrics, identify patterns or trends, and provide data-driven insights to drive upsell opportunities.
• Identify and resolve client issues or concerns promptly, escalating to appropriate teams when necessary, and ensuring timely resolution.
• Stay up to date with industry trends, market developments, and competitive landscape to effectively position Coursedog's value proposition to clients.

Skills Knowledge and Expertise

• Proven experience as an Account Manager or similar role in the education technology industry, preferably working with colleges and universities.
• Previous responsibility for a sales quota.
• Strong understanding of the higher education market, administrative processes, academic scheduling, curriculum management, and assessment.
• Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with stakeholders at various levels.
• Analytical mindset with the ability to interpret data, metrics, and user feedback to drive informed decisions and strategic recommendations.
• Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

Working at Coursedog

Healthcare, Dental & Vision We follow a fixed contribution model to ensure equity and transparency. Each employee receives the same annual dollar amount to allocate toward their medical, dental, and vision coverage. This empowers you to select the plan that best meets your needs — whether it's a base-level plan or a more comprehensive option.

Depending on the selected coverage level, the company covers:

• Employee-only coverage: 99% to 55% of monthly premiums
• Employee + dependents: 77% to 43% of monthly premiums

We proudly partner with Aetna and Guardian, and offer access to best-in-class wellness perks including:

• Spring Health (mental health support)
• XP Health (vision benefits)
• Carrot Fertility (family planning)
• One Medical (primary care)

We also support pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

Retirement Planning To support long-term financial health, we offer a 401(k) plan from day one of employment. Beginning January 1, 2026, we'll provide a 4% employer match on your annual salary (subject to federal limits) for employees contributing to a tax-advantaged retirement account.

Paid Time Off We trust our employees to manage their time responsibly. That's why we offer an unlimited Paid Time Off policy — because flexibility and balance are critical for sustained excellence and personal well-being.

Remote-First Since Inception We were built for distributed work. Our culture emphasizes flexibility over rigidity, outcomes over hours, and transparency over gatekeeping. We are committed to being a remote-first organization indefinitely, empowering you to work where and how you thrive best.

Equity As a valued contributor to our collective success, you'll participate in the upside. All employees are granted equity in the company, with vesting aligned to your role and tenure. Equity grants are reviewed and adjusted with promotions to reflect your evolving impact.

Paid Parental Leave We proudly support working parents with industry-leading benefits.

• Primary caregivers are eligible for 12 weeks of paid leave
• Secondary caregivers receive 6 weeks of paid leave

This time is fully paid and available to all eligible employees regardless of gender or family structure.

About Coursedog

Our mission is to break down barriers to opportunity for students. Coursedog provides higher ed with modern technology solutions – empowering institutions, students, and communities across the globe. Coursedog's founding story is rooted in the desire to help students achieve their highest goals. In 2018, Coursedog's co-founders and then college students, Justin Wenig and Nick Diao, were frustrated by how difficult it was to get into the classes they needed to graduate on time. After speaking with higher education provosts and registrars to better understand how academic scheduling works, they came away with a vision that permeates the company today.

Coursedog has raised $113M total capital as a remote-first, hyper-growth startup currently backed by JMI Equity, and with past investments from YC and First Round Capital. We were recently ranked in Forbes top 500 US startup employers and our employee engagement scores rank in the top 5% of tech companies.