Technical Support Feeds Integration, Product Support - Paris

Technical Support Feeds Integration, Product Support - Paris

Technical Support, Feeds Integration - Product Support, CoStar France - Paris

CoStar Group (NASDAQ : CSGP) positions itself as a global leader in real estate information, analysis, and market forecasts, as well as online marketing platforms.

Integrated into the S&P 500 and the NASDAQ 100, CoStar Group's mission is to digitize the international real estate sector. The objective is to enable each market player to identify, study, and manage real estate assets with greater transparency and better decision-making.

Founded in 1987, CoStar Group has acquired a deep understanding of real estate information and online market platforms. This expertise allows the group to develop innovative and high-value solutions for its clients. Its approach is constantly evolving and its expansion is accelerating, thus imposing a set of standards for the real estate sector. At the beginning of 2024, CoStar Group counts nearly 6,200 employees and around thirty brands worldwide.

Created in 2008, Bureaux Locaux joined the CoStar Group in 2021. Composed of passionate professionals, the company provides a leading digital platform in the commercial real estate sector in France. Bureaux Locaux allows tenants, investors, owners, and communities to make the right decisions thanks to the innovative power of their digital products and the market data they offer. Learn more on BureauxLocaux.

Description of the position

Within our technical integration/support team, you will be the main contact for our customers for all technical questions (implementation and management of announcement feeds, APIs, etc.), in close collaboration with all the company's teams.

Responsibilities

• Analyze, examine, and resolve technical problems reported by customers
• Process and follow up on customer tickets, whether reported directly or identified proactively
• Ensure clear, regular, and high-quality communication throughout the resolution of incidents to maintain a high level of customer satisfaction
• Document and analyze recurring problems
• Work collaboratively with external suppliers, developers, and commercial teams
• Ensure the quality of the website and identify any problems that may impact the user experience
• Support the migration of existing feeds to the CoStar system
• Help to configure and validate new direct integrations
• Manage technical communications with software providers (API, SFTP, XML, etc.)
• Collaborate cross-functionally with research, product, and engineering teams
• Contribute to internal documentation and support tools
• Keep the dashboard for tracking feed integration up to date
• Participate in team rituals (daily meetings, weekly reviews, prioritization meetings)

Competencies Required

• Degree (Bac+3 to Bac+5) in information systems, technical customer support, or equivalent
• Previous experience in a position combining technical tasks and customer contact (e.g., technical B2B support, software integration, technical account management)
• Proficiency with internal tools, ticket management, and tracking dashboards
• Reading of structured data formats (XML, JSON, CSV)
• Understanding of data transfer protocols (API, SFTP)
• Proficiency in English is required

Why join the CoStar Group?

Joining CoStar means evolving in a context where collaboration and innovation are at the heart of our values. Located in the 9th arrondissement of Paris, our work environment offers an attractive setting.

In addition to other benefits such as a Edenred restaurant card, 100% reimbursement of your transport pass, coffee, and unlimited pastries prepared by our barista, you will have the opportunity to evolve within a prosperous and growing company.

At CoStar Group, we recognize the positive impact that diversity can have, and we encourage equal opportunities. We always seek the most qualified person for the proposed position, and we appreciate applications from people of all backgrounds - all ages, sexual orientations, nationalities, religions, and beliefs - are invited to apply.

Interested? Send us your CV in English by applying directly to this offer!

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.