Senior Customer Success Manager - Remote Eligible

Customer Success Engineer

We are on a mission to ensure everyone has access to medical expertise, no matter where they are.

Corti is building the intelligence layer for global healthcare. We give every developer, product team, and healthcare innovator access to medical-grade AI, so the world can deliver care that is faster, safer, and more human.

If you believe that AI purpose-built for medicine will define the next century of healthcare, you belong at Corti.

Our mission: accelerate technical activation, remove friction, and spark long-term engagement.

As a Customer Success Engineer, you'll sit at the crossroads of product, engineering, and customer success. You'll be the catalyst that transforms new signups into thriving, long-term users of our healthcare API infrastructure. Think of yourself as the bridge between first impressions and enduring value—making sure every customer, whether technical or non-technical, gets started with confidence, efficiency, and impact. This role is at the heart of Corti's customer journey: you'll build trust, grow utilization, and uncover opportunities that shape the future of healthcare AI.

What you'll be doing:

• Drive technical onboarding: Own the customer journey from day one, ensuring seamless integration of our API platform and unlocking maximum value for both named accounts as well as users that sign up through our Product Led Growth funnel.
• Be the trusted technical partner: Act as the primary point of contact, proactively troubleshoot issues, and collaborate with internal teams to resolve complex API challenges.
• Keep the system healthy: Monitor day-to-day activity in our ticketing system, spotting issues before they become blockers.
• Strengthen relationships: Drive customer and partner success through discovery calls, strategic support, and technical growth planning.
• Build knowledge at scale: Create and maintain documentation, guides, and resources that empower customers to solve problems independently.
• Drive product adoption: Promote healthy usage and identify opportunities where customers could benefit from expanded services or solutions.
• Fuel go-to-market success: Partner with GTM teams to strengthen technical relationships, set realistic expectations, and foster excitement.
• Collaborate cross-functionally: Work daily with Product, Engineering, and GTM teams to ensure customer needs translate into product evolution.

What you bring:

• 5+ years in technical customer success, support, or similar roles—ideally in API or SaaS environments.
• Fluency in English and German (C1 minimum) will be required.
• Skilled at troubleshooting, with proficiency in at least one programming language (e.g. Python, JavaScript) and a strong understanding of RESTful APIs.
• Able to break down complex technical concepts for both engineers and non-technical stakeholders.
• Eager to tackle challenges, remove roadblocks, and learn continuously.
• Thrives in ambiguity, comfortable in fast-paced, evolving environments.
• A passion for AI, customer experience, and healthcare innovation.

Life at Corti:

• You will be reporting to VP of Customer Experience.
• The position is full-time and starts as soon as possible.
• State of the art offices in Copenhagen and London.
• Relocation support provided by Corti.
• Equipment provided by Corti.

Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status. At Corti, experience comes in many forms, and we're passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we're looking for but not an exact match, we still hope you'll consider applying!