Account Manager Assistant - Remote Eligible

Account Manager Assistant

The Account Manager Assistant plays a crucial role in supporting the Operations Team by providing administrative, operations, and clerical assistance to Account Executives and Price Transparency/No Surprises Act Team. This position requires a proactive, organized, and detail-oriented individual capable of multitasking in a fast-paced environment.

Knowledge, Skills & Abilities:

• Contribute to troubleshooting and create solutions for PTT/NSA tools.
• Assist in the management of calendars by scheduling and coordinating internal and client meetings to ensure optimal use of time as needed.
• Upon request, address calls, emails, and correspondence on behalf of the AE and PTT/NSA Team. Respond to routine inquiries and prioritize/escalate issues by forwarding messages to appropriate leadership and teams.
• Aid in the preparation of meeting agendas, presentations, and materials as needed. Take meeting minutes, distribute agendas, and follow up on action items as requested.
• Support in updating and maintaining the PARA Data Editor (PDE) Customer Relationship Management (CRM) and Client Access with accurate and up-to-date client information. Assist in data entry and report generation if requested. Help with client password resets and guidance.
• Become proficient with Price Transparency and NSA regulations and tools and apply knowledge as CMS makes changes.
• Assist in external client PTT audits.
• Contribute to a culture that values knowledge sharing, improving, best practices, quality results, client services, and team efforts.

Qualifications and Requirements:

• Strong technical skills and experience with Microsoft Suite (e.g., PowerPoint, Excel, Word, Outlook, etc.)
• Minimum of 3 years of experience with healthcare providers or in the healthcare segment
• Minimum of 3 years of experience working in customer support or in an administrative assistant role including MS Outlook calendar management
• General knowledge of HCPCS, CPT®, and Revenue Codes
• Basic knowledge of CMS regulations regarding Price Transparency and the CMS No Surprise Act.
• Must have achieved a High School Diploma or GED

Competencies:

• Detail-oriented and organized.
• Strong written and verbal communication.
• Must be capable of working independently while thriving in a team environment, demonstrating both collaboration and confidence in a balanced manner.

Physical Requirements and Demands:

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity are required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, incumbents are subject to sitting for prolonged periods. Infrequently, the incumbent must be able to lift and move material weighing up to 20 lbs. Incumbents may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.