Technical Customer Support Representative

Technical Customer Service Representative

Our client, a water technology provider, is seeking a Technical Customer Service Representative for a 3+ month contract opportunity located in Charlotte, NC or White Plains, NY. This role is hybrid.

Position Summary: Seeking a Technical Customer Service Representative III to join the team in support of global corporate Travel & Expense (T&E) initiatives. This individual will play a key role in the implementation and support of our corporate card programs and related systems, including Concur Expense, SAP, and Citibank Corporate Cards. The successful candidate will work closely with the Sr. Manager, Global T&E and the Supervisor, Global Card & Expense, supporting a variety of tasks related to the implementation, customer service inquiries, communications, and administrative processes for our global T&E and Purchasing Card programs.

Key Responsibilities:

• Assist with corporate card implementation activities across global markets, including:
• Expansion of P-Card markets
• Transition of legacy Evoqua employees to corporate card provider
• Serve as a primary point of contact for customer service inquiries related to corporate card and T&E systems
• Draft and distribute communications regarding card programs and expense policy updates
• Provide administrative and system support for:
• Concur Expense (Site Administration)
• SAP Expense Modules
• Citibank Corporate Card integration
• Collaborate on the Concur Transformation Project, contributing to planning and system updates as assigned
• Support internal teams with training, documentation, and onboarding as needed
• Perform other duties and special projects as directed

Required Qualifications:

• Bachelor's Degree (BA or BS) in Business Administration, Finance, or a related field
• Previous experience in corporate card programs (Citibank preferred)
• Familiarity with SAP and Concur Expense platforms
• Strong customer service and communication skills
• Detail-oriented, with the ability to manage multiple tasks and deadlines
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)

Preferred Qualifications:

• Experience with Concur Expense Site Administration
• Previous experience working in a global or enterprise-level organization
• Prior involvement in T&E system transformations or implementations
• Admin Customer Service experience
• Writing Skills

Pay Rate- $30.00/ hour