Customer Service Rep

Customer Service Representative

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ contract opportunity located in Auburn, New York. This role is fully onsite. We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an employee going on maternity leave later this year. While prior knowledge of part and pump terminology is helpful, training will be provided.

Key responsibilities include:

• Serve as the first point of contact for customers via phone and email
• Route inquiries appropriately and ensure prompt responses
• Follow ISO9001 Customer Service Procedures and Work Instructions
• Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
• Assist with warranty claim processing
• Perform other duties as assigned by the Customer Service Manager

Preferred skills and experience include:

• 1–3 years of experience in a customer service role
• Proficiency with ERP-LX required
• Financial/accounting aptitude and strong problem-solving skills required
• Familiarity with MS Office, Salesforce, and general CRM tools
• Strong communication skills, customer-focused mindset, and ability to work independently
• Responsible and self-motivated
• High school diploma required; Associate's degree or some college coursework preferred

Pay Rate $19.00 - $21.24 per hour