Implementation Project Coordinator

Implementation Project Coordinator

Copay is currently looking to hire an Implementation Project Coordinator within our Implementation Services division. This position falls under our North America Fuel line of business and is located in Brentwood, TN. In this role, you will lead the successful implementation of client solutions from project initiation through completion, ensuring seamless delivery and client satisfaction. You will report directly to the Director of Implementations and regularly collaborate with cross-functional teams including Product, Engineering, Operations and Support.

As an Implementation Project Coordinator, you will be expected to work in a hybrid environment. Copay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Leading complex client implementations from discovery through go-live
• Serving as the primary point of contact for clients during implementation
• Collaborating cross-functionally to resolve issues and optimize outcomes
• Analyzing client requirements and configuring system solutions
• Providing training and mentorship to team members
• Identifying opportunities to streamline processes and enhance client satisfaction
• Managing customer accounts through Salesforce CRM and related platforms
• Setting up accounts within Comdata systems (Web, AS400, Databases, HOST)
• Designing account structures tailored to client business needs
• Tracking and maintaining customer status during implementation
• Driving revenue growth through effective Early Life Management
• Delivering client training sessions via webinars or on-demand resources
• Partnering with sales and customers to ensure successful account launches

Qualifications & Skills:

• Bachelor's degree or equivalent work experience
• Experience with CRM systems (Salesforce preferred)
• Strong technical aptitude with ability to learn multiple systems (AS400, databases, APIs)
• Exceptional attention to detail and accuracy
• Excellent communication and customer service skills
• Proven ability to manage multiple priorities and lead projects
• Strong problem-solving and collaborative mindset
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP, macros)
• Previous experience in customer onboarding, implementation, or account management
• Familiarity with payments, financial services, and/or fleet management industries
• Experience conducting client training sessions
• Ability to translate technical concepts into business language

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please visit: EEOC and Pay Transparency.