Customer Service Associate

Customer Service Associate

Copay is currently looking to hire a Customer Service Associate within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager.

As a Customer Service Associate, you will be expected to work in an office environment. Copay will set you up for success by providing:

• Assigned workspace in Wichita, KS.
• Company-issued equipment.
• Formal, hands-on training.

The responsibilities of the role will include:

• Efficiently and professionally handling customer calls and emails from clients and CLC hotel partners.
• Managing customer issues using best-in-class courtesy, tact, and diplomacy as well as applying active listening and empathy skills.
• Relating to each individual's customers' needs, accurately answering questions, identifying problems, and presenting solutions.
• Creating client value by consulting with clients to introduce program features and services to match client lodging program needs.
• Researching client disputes and ensure timely resolution.
• Redirecting customers to appropriate departments and teams when appropriate.
• Reviewing outstanding balance accounts and contacting clients weekly as part of the team's collection efforts.
• Performing additional customer service duties as required.

Qualifications & Skills:

• Ability to multi-task by handling high call volume and email traffic.
• A team player with the confidence and passion to help our customers.
• Strong problem-solving and decision-making skills.
• Excellent active listening skills and ability to develop rapport on the phone.
• Excellent verbal and written communication skills.
• Strong organizational and attention to detail.
• Knowledge of basic accounting concepts.
• Proficient in Microsoft Excel and basic computer functions.

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.

Equal Opportunity/Affirmative Action Employer

• Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.