Client Services Project Coordinator

Client Services Project Coordinator

Copay is currently looking to hire a Client Services Project Coordinator within our Copay Lodging division. This position falls under our Lodging line of business and is located in Lexington, KY. In this role, you will strive to provide an extra level of service to our clients who specialize in the shutdown or any other specialized industry. These clients require a high level of service management above and beyond our standard processes, which is the definition of the Project Coordinator role. The Project Coordinator fills this need by monitoring and communicating with designated clients and other internal departments as needed on all aspects of their projects before, during, and after their stay. The position is responsible for addressing rooming lists, date changes, and rate modifications, and confirming reservation details on qualified projects for assigned clients. The Project Coordinator is a value-add position with the main responsibility of ensuring projects for our largest clients run smoothly from start to finish. Communication among cross-functional internal departments is critical to success in this position.

As a Client Services Project Coordinator, you will be expected to work in an office environment. Copay will set you up for success by providing:

• Assigned workspace in Lexington, KY office
• Company issued equipment
• Formal, hands-on training

Role Responsibilities:

• Communicating professionally and effectively with clients and coworkers via phone and email to ensure consistency with CLC policies
• Providing high-quality service to clients with minimal to no errors
• Exhibiting and utilizing knowledge of the hotel industry, clients, and client industry
• Identifying and resolving client and hotel issues daily, escalating concerns to respective parties
• Addressing all system and e-mail messages and completing any needed additions, modifications, cancelations, coding changes, method of payment issues, rooming lists, etc.
• Managing rooming lists and changes related with minimal to no errors
• Communicating effectively with all needed parties
• Making a first attempt at resolving any hotel or client issue or concern which comes through requests as a message, or via any other form of communication
• Working with hotels to facilitate detail accuracy throughout the project
• Updating request status and the due time accordingly, reassigning requests if needed
• Managing and maintaining all documentation, rooming lists, and close-out letters
• Communicating to the hotels and clients effectively and efficiently
• Calling and following up on outstanding requests before arrival
• Exhibiting a high level of resourcefulness and utilizing all tools at hand
• Exhibiting a strong level of teamwork, collaborating closely with the accounts assigned Account Manager and with your peers daily to ensure all client needs are met at the highest level
• Attending all scheduled training, meetings, or other events as assigned by the supervisor
• Consistently providing an unexpected level of service where even unspoken needs are met for our clients and guests

Qualifications & Skills:

• High School diploma or GED.
• Previous customer service experience of 1 to 3 years is preferred.
• Previous experience in the hospitality or retail industries is preferred.
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, and issue ownership.
• Demonstrated skills with high-level issue resolution
• Strong negotiation and sales abilities are required.
• Demonstrated ability to work in a team environment.
• Exceptional organizational skills and highly detail oriented.
• Demonstrated knowledge of Word, Excel, Outlook, and the Internet.

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1 month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer:

• Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.