Account Manager III

Account Manager

Corpay is currently looking to hire an Account Manager within our Customer Service team. This position falls under our NA Fuel line of business and is located in Brentwood, TN. In this role, you will oversee the daily operational functions for our network of truck stops and fueling stations that accept the Comdata card. You will report directly to the Manager of Merchant Services and regularly collaborate with customer service, sales, credit, contact center teams, and other internal stakeholders.

As an Account Manager, Corpay will set you up for success by providing:

• Assigned workspace in our Brentwood, TN office
• Company-issued equipment
• Hands-on, one-on-one training with experienced team members
• Access to process manuals and documentation for reference

The responsibilities of the role will include:

• Managing daily merchant operations for fueling locations (e.g., Loves, TA, Quick Trip, Flying J) that accept the Comdata card
• Resolving unpaid ticket issues and ensuring timely settlement with merchants
• Setting up, modifying, and cleaning up merchant discounts and rate changes
• Coordinating new site connectivity and resolving VPN issues for merchants
• Building, maintaining, and delivering reports to merchants and internal stakeholders
• Managing merchant department queues and tasks in Salesforce
• Utilizing IBM DOS-based Host AS400 green screen system for network and discount setup
• Collaborating closely with customer service, sales, credit, and contact center teams to ensure customer processes and commitments are met
• Tracking and reporting key performance indicators for leadership review
• Participating in succession planning and contributing to process improvement initiatives

Must-haves:

• Proven self-starter with strong self-motivation and ability to learn without formal classroom training
• Comfortable working in ambiguity and solving problems in "gray areas"
• Patience and adaptability to master complex, technical processes and industry jargon
• Strong technical aptitude, with the ability to navigate multiple systems (Salesforce, IBM DOS green screen)
• Willingness to roll up sleeves and handle both high-level and detailed tasks

Preferred skills/experience:

• Familiarity with IBM DOS/Host AS400 green screen systems
• Knowledge of fuel pricing terminology (Rack, Opus, cost-minus/cost-plus)
• Experience in merchant services, transportation, or fuel industry operations

Education & experience:

(1-3 years) Previous operations, implementation, or account management experience preferred

Benefits & perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department