Account Manager

Account Manager

Copay is currently looking to hire an Account Manager within our North American Fleet division. This position falls under our Fuel line of business and is located in Brentwood, TN. In this role, you will work directly with clients to provide day-to-day account support, problem resolution, research, and analysis. You will develop and execute a client service delivery strategy centered on client needs, contract specifications, and cost components. You will report directly to the Manager, National Accounts, and regularly collaborate with multiple internal teams and departments.

As an Account Manager, you will be expected to work in a hybrid environment. Copay will set you up for success by providing:

• Assigned workspace in the Brentwood, TN office
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Working with an assigned mentor as accounts are assigned and beginning to support the assigned client base
• Working directly with clients to provide day-to-day account support, including resolving problems, researching issues, and analyzing account activity
• Responding to inbound emails, faxes, and phone calls
• Developing and executing a client service delivery strategy based on client needs, contract requirements, and cost considerations
• Conducting regularly scheduled calls with clients, including training and education sessions
• Monitoring service levels through customer feedback and proactively addressing gaps
• Interacting with and developing relationships across internal departments to effectively support the customer base

Qualifications & Skills:

• Bachelor's degree preferred; equivalent relevant work experience required
• Self-driven to develop professionally, improve performance, and fully leverage available tools and systems
• One to two years of experience in a customer service or client-facing role

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.