IT Technician

IT Technician

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.

With our people, they break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network.

Role Purpose

The IT Technician is responsible for providing technical support across the organization, ensuring the smooth operation of hardware, software, and network systems. This role serves as a frontline resource for resolving user issues, installing and maintaining IT equipment, and supporting digital transformation initiatives using Microsoft Power Platform tools. The technician will contribute to operational efficiency by assisting in the development and maintenance of basic automation flows, apps, and reports using Power Automate, Power Apps, and Power BI. This position plays a key role in maintaining a reliable and secure IT environment while supporting continuous improvement through technology.

Key Responsibilities

• Diagnose and resolve issues with desktops, laptops, printers, and other peripherals.
• Perform routine maintenance and upgrades on hardware components.
• Coordinate hardware replacements and manage inventory of IT assets.
• Respond to network-related requests and troubleshoot connectivity issues (LAN/WAN/Wi-Fi).
• Assist in configuring network devices such as switches, routers, and access points.
• Collaborate with network administrators to escalate and resolve complex issues.
• Install, configure, and update operating systems and business applications.
• Ensure compliance with software licensing and security policies.
• Provide support for Microsoft 365 applications and other enterprise tools.
• Assist in building and maintaining basic Power Automate flows to streamline routine tasks.
• Support the development and troubleshooting of Power Apps used by internal teams.
• Generate and maintain simple Power BI reports and dashboards for operational insights.
• Provide technical assistance to end-users via ticketing system, email, or in-person.
• Document solutions and create user guides for common issues and tools.
• Conduct basic training sessions or walkthroughs for new tools and systems.
• Maintain accurate records of incidents, resolutions, and asset changes.
• Contribute to IT knowledge base and standard operating procedures.
• Report recurring issues and suggest improvements to IT processes.

English is required at 70%

Corning Puts YOU First! We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues' contributions.
• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
• Professional development programs help you grow and achieve your career goals.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.