Customer Service Coordinator

Customer Service Coordinator

The Customer Service coordinator position is vital to achieving excellent customer service support to our Workplace Service (WPS) managed facilities. The Customer Service Coordinator I is an entry-level position in a fast-paced environment. Employee acts as the first point of contact for customers, answering phones and email requests from internal customers and department representatives. This position will learn the Customer Service department operations and systems to act as a liaison between internal customers at all levels, service partners, departments, and divisions. The position also includes communications to inform WPS Corning Valley tenants when their normal workday, equipment and/or processes will be impacted. Employee may also be expected to attend meetings, as necessary. This position always requires a professional demeanor, with a focus on providing an exceptional experience for the customer.

· Deliver exceptional customer service by responding to phone calls, emails, and online web requests to meet internal customers and department representative's expectations with solutions-oriented approach.

· Gather customer requirements for conference room reservations, media, security service requirements, and schedule in EMS (Events Management System).

· Utilize multiple software systems and reports to process reservations, bookings, and workorders with EMS space scheduling including any related support services and/or Maximo service request workorder system.

· Execute work in compliance with WPS Customer Service processes and policies.

· Liaison between internal WPS and cross-functional customers at all levels, service partners, departments, and divisions.

· Provide corporate event assistance including, but not limited to, meeting setups and/or customized services, while maintaining a high degree of confidentiality for executive and high-profile events.

· Attend corporate events and core team partner engagement meetings.

· Maintain professional and courteous communication with the customer base regarding all customer service-related matters by leveraging Power BI to provide updates on project activities, maintenance issues, improvements, and events or circumstances that may disrupt their normal workday. Ensure tenants are adequately informed and prepared to protect Corning assets, including equipment and processes.

· Serve as the primary liaison between tenants and/or SLT representatives during emergency maintenance situations, ensuring clear and timely communication about the circumstances, expected resolution, and timeline for returning to normal operations.

· Participate in special projects as assigned.

· Complete required corporate, division and safety training.

· Meet personal and team metrics (KPI's) and objectives defined in the organization's annual operating plan.

· 2-year associate's degree or work experience equivalent preferred

· Desire to grow strong customer service skills, including listening skills

· Strong phone and keyboarding skills and use of general office/call center equipment

· Experience with Microsoft Office suite and general call center and work order concepts and/or systems

· Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately

· Demonstrate good organizational skills, detailed oriented, punctual

· Professional, friendly, and positive approach to customers' expectations and requests

· Ability to work well under pressure and remain positive

· Contribute to solid working relationships and effective communications with a diverse employee base of peers, customers, partners, and supplier across all levels of the company

· Embraces Corning Incorporated culture, values, and policies

· High level of integrity and confidentiality

· Demonstrates good interpersonal skills

· Demonstrates good written and verbal communication skills

· Customer service or call center experience preferred

· Standard working hours are from 7:30 AM to 4:30 PM EST, Monday through Friday

· Hybrid work schedule – with designated 3 days on site / 2 days remote each week

· Minimal or no travel required

· Role located in Corning, NY

This position does not support immigration sponsorship.

The range for this position is $34,849.00 - $47,918.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

Nearest Major Market: Corning