Customer Service Representative

Customer Service Representative

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements. Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you've come to know and trust. We have endless building product options from standard to specialty to customized to whatever you're looking for. But it's our service capabilities that sets us apart. At Mitten Building Products, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader. Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

You will be Part of a Winning Team. You Can Capitalize on Your Opportunities and Make an Impact. You Will Be Well Rewarded for Your Contributions to our Success. You'll work for a growing company with an excellent reputation in our sector for providing great products and customer service. Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings. Additional performance-based compensation depending on your role. Competitive vacation time and flexibility in work schedules and location consistent with your role. Resources and support to help you manage your personal wellness.

Bring yourself fully to work each day. Playing your role on the team so together we Win as One. Welcoming and Driving Change to support our continued evolution. Help drive the success of our Canadian Business through living our universal core values. Making an Impact to ensure our continued success.

As an integral member of the team, the Customer Service Representative maintains productive working relationships, internally and externally, and coordinates all aspects of the sale from orders to deliveries and payments. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, processing payments, generating sales leads that develop into new customers, effective communication, problem-solving, identifying and assessing customer needs to achieve satisfaction. Ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio.

• Create and manage order entries.
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Prepare daily order schedule and distribute to warehouse staff.
• Collaborate with warehouse and sales team.
• Process transactions including payments and credits.
• Service customers directly by telephone, email, and in person.
• Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
• Support outside sales team by adopting internal processes to ensure customer satisfaction. Product knowledge to assist dealers/customers
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Complete other tasks, as requested by Operations Lead and Regional Sales & Operations Manager

Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED).

• Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook.
• Knowledge of building materials and construction techniques is an asset, but not required.

Inside Sales or Order Desk experience is an asset

• Strong administrative, organizational, time management and prioritizing skills.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.
• Customer-focused attitude with a high level of professionalism and discretion.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Attention to detail and ability to follow up on customer orders.
• Excellent communication
• Experience with building materials is an asset but not required

Mitten is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially