Customer Experience Intern

Customer Experience Intern

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands' broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play.

Job Description

This internship is for Summer 2026. Cornerstone Building Brands is seeking a motivated and detail-oriented Customer Experience Analyst Intern to support our Customer Experience team. This internship will provide hands-on experience in business operations, process improvement, and customer experience strategy with exposure to cross-functional teams across the organization. The intern will assist with data analysis, documentation, training resource updates, and process optimization efforts while learning how operational excellence drives customer satisfaction.

This role is ideal for students or recent graduates who are passionate about customer experience, business analytics, and operational efficiency in the building products industry.

What you'll do:

• Support the Customer Experience team by gathering and analyzing data across channels (phone, email, CRM) to identify trends.
• Assist in documenting workflows and researching opportunities for process automation and efficiency.
• Help update training materials, onboarding guides, and maintain the Customer Experience SharePoint site.
• Participate in meetings with internal teams and external partners to observe collaboration and communication best practices.
• Contribute to special projects focused on improving customer experience and internal processes.
• Provide administrative and project support to ensure smooth day-to-day team operations.

Qualifications

What you'll need:

• Currently pursuing or recently completed a Bachelor's degree in Business, Finance, Data Analytics, or a related field.
• Strong communication and organizational skills.
• Interest in customer experience, process improvement, operations, or data analysis.
• Ability to prioritize multiple projects and manage time effectively.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Analytical mindset with eagerness to learn.
• Prior internship, school project, or work experience in customer experience, operations, or analytics preferred.

• Familiarity with CRM, BI, or collaboration tools preferred.

Additional Information

What you'll get:

• Competitive pay
• Inclusive, collaborative environment
• Bragging rights – you'll work for the market leader in multiple product categories
• Professional development opportunities
• Intern buddy

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

Notice of Recruitment Fraud: We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.