EOI - Customer Success Manager, Implementations

Customer Success Manager

CorePlan is a Perth tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software.

The Role

We are opening expressions of interest for a detail-oriented Customer Success Manager. This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

Key Responsibilities

• Lead end-to-end pre-sales and implementation projects from kick-off to go-live
• Develop and execute detailed project plans tailored to each customer's needs
• Configure the CorePlan platform to meet specific customer requirements
• Conduct thorough data migration and validation processes
• Design and deliver customized training programs for various user roles
• Manage project timelines, milestones, and resources to ensure on-time, successful deployments
• Collaborate virtually with our global team to address customer-specific needs
• Create and maintain project best practices and playbooks
• Provide post-implementation support to ensure smooth adoption and resolve any issues
• Conduct regular check-ins and health checks with assigned accounts
• Work autonomously while maintaining strong communication with the team

You Will Thrive In This Role If You Have:

• Minimum 3 years' experience in Customer Success, project management or consulting, ideally in SaaS
• Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)
• Proven track record of successfully implementing complex software solutions
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Technical aptitude with the ability to quickly learn and become proficient in new technologies
• Experience working in a global team environment and collaborating across time zones
• Problem-solving mindset with a talent for finding creative solutions to customer challenges
• Experience with CRM and project management tools
• Experience in mining industry will be helpful but not necessary

Why Our Team Love Working Here

• High-impact role in a product-led, fast-growing company.
• Close partnership with customers who deeply care about what we build.
• Supportive, outcome-driven team with plenty of autonomy.
• Prime CBD location + hybrid role
• Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
• Parental leave top-up pay (covering the difference between the government's minimum parental leave payment and your regular base salary)
• Access to EAP mental health & wellbeing services for you and immediate family members

Ready for your next adventure? If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.