Customer Success Manager, Implementations

Implementation Specialist

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

The Role

We are looking for an Implementation Specialist to drive successful customer onboarding and deliver high-quality implementations from presales through to adoption. You will work closely with the sales, CS team members and other internal stakeholders to ensure a seamless transition from sale to full platform adoption. Your role is key in managing the project details that contribute to timely customer onboarding and high post-implementation satisfaction.

Key Responsibilities

Implementation & Delivery

• Support and coordinate end-to-end presales and implementation projects
• Keep projects on track against key timelines (e.g. 60–120 day implementations)
• Ensure a seamless handover from Sales to Customer Success
• Flag risks early and keep projects moving forward

Reporting & Data

• Keep CRM and internal systems accurate and up to date
• Share regular updates on progress, milestones, and customer feedback
• Capture insights to improve onboarding and post-implementation experience

Collaboration & Improvement

• Work cross-functionally to deliver a consistent customer experience
• Contribute to playbooks and continuously improve how we implement
• Help shape scalable processes as we grow

Customer Support

• Step in to support customers when needed, helping resolve issues quickly
• Work with the team to improve support processes and response times
• Deliver a smooth, high-quality experience at every touchpoint

You Will Thrive In This Role If You Have:

• Minimum 3 years' experience in software implementation, project management or consulting, ideally in SaaS
• Experience in mining industry will be highly regarded
• Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)
• Proven track record of successfully implementing complex software solutions
• Strong project management skills with ability to manage multiple implementations simultaneously
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Technical aptitude with the ability to quickly learn and become proficient in new technologies
• Experience working in a global team environment and collaborating across time zones
• Problem-solving mindset with a talent for finding creative solutions to customer challenges
• Experience with CRM and project management tools
• Fluent in English and Portuguese (written and spoken)
• Spanish is highly preferred

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.