Senior IT Service Delivery

Senior It Professional

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

We are currently searching for a senior IT professional to help guide our organization into the future.

This highly visible role requires a strong understanding of critical issues and the ability to translate them into relevant, actionable steps. In this position, you will support various aspects of IT Service Management and IT Service Delivery, working across all levels of the organization to achieve strategic objectives. You will draw insights from data, prepare presentations, identify trends, and provide support, guidance, and advice to teams regarding key IT Service Management processes.

Additionally, you will offer analytical support for a range of efforts, from small-scale needs to large, enterprise-wide initiatives. We are looking for high-energy professionals with the ability to collaborate effectively across geographically dispersed teams and organizational levels.

Responsibilities include:

• Serve as a global (or regional) service delivery point of contact, collaborating with cross-functional teams to drive transformative initiatives, provide escalation support for complex change or incident management issues, and ensure consistent, efficient IT service delivery across all areas.
• Use and update knowledge management repositories (e.g. Atlassian's Confluence)
• Analyze simple to moderate issues and determine appropriate course of action.
• Aid in compliance and information security audits.
• Perform ad hoc analysis as requested generating insights using a variety of data sources.
• Research, analyze, and improve IT Service Management processes related to automated tools (e.g., Atlassian Jira, Atlassian JSM, Atlassian Confluence).
• Develop, maintain, and implement policies, standards, and procedures to support IT Service Management best practices.

Job qualifications:

• 5+ years of experience with IT Service Management disciplines (e.g., change enablement, incident management, problem management, and disaster recovery).
• 5+ years of experience gathering and analyzing data.
• 5+ years' experience in utilizing tools to extract data across disparate systems.
• 5+ years' experience in report development.
• Proficiency with standard business and database software (MS Office, Microsoft PowerPoint, MS Access, MS Excel, SQL).
• Extra consideration for experience with the IT Information Library v4.0.
• Extra consideration for ITIL v4.0 certification.
• High School Diploma or Equivalent; Bachelor's degree preferred or equivalent combination of education and experience.

Annual pay range: 78,200 - 105,600 USD

This opportunity is expected to remain posted through the date identified below, subject to business needs.

2026-01-13

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition rewards, referral bonuses, exclusive discounts and more!

Cotality is an equal opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the armed forces, or any other basis protected by federal, state or local law. Cotality maintains a drug-free workplace.