Senior Client Success Manager, Real Estate Solutions - Remote Eligible

Senior Client Success Manager

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

As a remote Senior Client Success Manager, you will serve as a strategic partner and dedicated advocate for our clients within the Real Estate, MLS, and Association sectors. You are not just a point of contact; you are a trusted advisor responsible for orchestrating the client relationship, driving long-term loyalty, and ensuring our services align perfectly with our partners' business goals. This remote role offers the opportunity to influence product evolution by serving as the "Voice of the Customer" while managing a high-impact portfolio.

What You'll Be Doing:

• Strategic Relationship Management: Act as a business partner for a diverse portfolio of clients, overseeing everything from day-to-day operations and high-level strategy meetings to contract negotiations and renewals.
• Advocacy & Innovation: Represent the client's interests internally, providing actionable feedback to our operations and product teams to drive service enhancements and platform innovation.
• Revenue & Growth Ownership: Drive retention and expansion by deeply understanding your clients' business models, fee structures, and technical needs. You will spearhead growth strategies to ensure clients are leveraging the full power of our ecosystem. Work hand-in-hand with a partner sales person on each account to sell new product offerings within the client strategy.
• Proactive Problem Solving: Identify potential account risks before they escalate, navigating internal business lines and product expertise to deliver swift, high-impact resolutions.
• Collaborative Leadership: Mentor and support the broader account management team, sharing market insights and contributing to a culture of continuous improvement and business growth.
• Compliance & Excellence: Ensure all accounts meet rigorous compliance standards while maintaining a high bar for communication and transparency.
• Travel: Represent our company at industry events and client on-site events. Meet with clients in-person, as needed, for strategic reviews, new product demos and negotiations.

Job Qualifications:

What We're Looking For:

• Industry Expertise: Proven experience managing complex accounts within the Real Estate, MLS, or Association landscapes.
• Strategic Mindset: A track record of successfully negotiating renewals and understanding the MLS technology landscape.
• Analytical Prowess: The ability to translate volume and revenue statistics into growth opportunities and satisfied partnerships.
• Exceptional Communication: A natural ability to build rapport, influence stakeholders, and communicate complex technical or contractual details with clarity.

Credentials/Education:

• Bachelor's Degree or equivalent work experience
• 1-3 years related experience in client success, account management and/or sales Required
• 3-5 years of Real Estate technology industry experience required. Experience with MLS/Associations preferred

Are you the right fit? Additional Qualifications:

• Ability to work independently, must have good judgment, proven success working in a matrix environment, strong influencing skills and executive presence
• Strong verbal and written communication skills, exceptional phone demeanor
• Ability to focus on goals and develop a work plan that produces desired results
• Detail oriented and ability to multi-task
• Results driven and persistent
• Excellent customer service and relationship building skills
• Proficient in Microsoft Office, including Power Point and Excel skills
• Experience with CRM programs, specifically Salesforce, is a plus
• Organizational and project management skills
• Able to thrive in a fast-paced environment

Annual Pay Range: 91,520 - 114,400 USD

Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. 2025-12-23

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.