Senior Client Services Associate (lead Sourcing)

Join Cotality

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity, and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills, and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up, and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

Our business is only as strong as the service we provide to our customers. That's where you come in. Your work lays the foundation for all of the customer promises we have made when they selected to do business with Cotality, ensuring we deliver world-class, scalable customer experiences for our market leading products. This role is critical to the success of Cotality.

You'll be responsible for driving customer outcomes across the business, by ensuring our customers get value from our products and services, they receive help when they need it, and you always offer more than what they are asking – this could be promoting our free training, helping our suppliers to deliver on time to our customers or understanding the incredible breadth of our data.

Your purpose? To create a memorable impression for Cotality’s customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to talking to us again.

What will you be doing?

• Making calls on behalf of real estate agents to nurture their database, qualify, and send leads
• Sending SMS messages on behalf of our clients
• Updating CRM systems with data
• Look for opportunities to improve processes

Who are you?

• You live and breathe customer service. You're passionate about helping our customers uncover the value in our products and services and use them to their full capabilities – if our customers need some help to navigate a feature or they request a status update you are patient and energized about expertly guiding them through this.
• Your service ethos is excellent, you know how to have great conversations with customers. That's why you trust your own judgment and your ability to positively influence an organization, even without a direct reporting line.
• But you're also a team player. You thrive in a collaborative environment, working with like-minded colleagues to build a world-class customer service function and create memorable experiences.

This is a 12 month Fixed Term Contract

Job Qualifications

Are you the right fit?

• Ability to work independently and as a contributing, collaborative team member
• Creating great customer relationships and building rapport
• You can help a customer get the outcome they are looking for, without arduously explaining internal processes – make it effortless!
• Great adaptability in learning new systems with speed and ability to multitask
• A demonstrated ability to successfully deal with complexity and many unknowns in a decision process
• Proven ability to champion customer outcomes within our organization, don’t settle for the status quo if it impacts a customer’s impression of products
• Proven ability to quickly build valuable relationships within a business
• Excellent written and oral communication skills
• Confidence in speaking to customers to present complex processes in simple ways
• Collaborate and want to immerse yourself in a highly engaged and positive culture

What credentials do you need?

• A potential to deliver fantastic customer outcomes (we can train the rest)
• Service experience in a call centre, retail, hospitality or real estate experience desirable but not essential

Why Join Cotality?

Cotality is highly collaborative and yes fun! To support you at work, we offer some fantastic perks:

• Opportunity for flexible working conditions that work best for you and the business
• Cotality has a culture of collaboration. We champion ownership, initiative, and leadership and provide the guide ropes to get you there
• Free mindfulness tools, online health, and nutrition courses
• Complimentary access to Australia's most comprehensive property research platforms including RP Data
• Exclusive employee-only market updates and access to the industry's best property experts
• Two community and volunteer leave days each year to support meaningful causes and our charity partners
• Modern offices in four convenient locations around Australia fitted with recreation rooms, chill out zones, and sensational end of trip facilities
• Monthly social get-togethers and a globally recognized rewards platform and points system
• An inclusive and diverse working environment that celebrates cultural weeks and advocacy months

If this sounds like somewhere you want to work and you are seeking professional growth, don't delay, apply today- we're looking for you!

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and retirement savings with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

• Time off: Generous PTO and paid holidays, plus volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Retirement: Superannuation program with employer contribution.
• Wellbeing: 10 paid wellbeing half days, $600 annual well-being stipend, 12 free mental health sessions, and free access to the Calm app.
• Extras: Recognition Rewards, Referral bonuses, and more!

Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative, and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, or disability. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.