Phlebotomy Technician + Customer Service Support

Corebiolabs Laboratory Technician

CoreBioLabs is a CAP accredited, CLIA certified, High Complexity reference laboratory. At CoreBioLabs, we lead the way in infectious disease diagnostics. Our suite of services encompasses advanced PCR testing, culture and sensitivity analysis, comprehensive urinalysis, detailed hematology, and precise chemistry assessments. We're not just committed to science; we're dedicated to your patients' health.

Job Summary

Responsible for procuring and processing clinical specimens obtained from patients for laboratory testing, in addition to assisting with general customer service duties.

Responsibilities (Essential Duties and Responsibilities)

• Prepares equipment to efficiently collect blood products. Maintains adequate supplies.
• Performs venipuncture, arterial and capillary punctures on patients. Identifies and labels specimens.
• Conducts laboratory tests on specimens. Enters data into computer.
• Inventories and maintains supplies.
• Clerical duties as assigned by lab manager.
• Place follow-up calls to assist accessioning personal with the retrieval of missing patient information for laboratory information system.
• Maintains patient confidentiality at all times.
• Resolve customer requests and complaints via phone, email, or fax.
• Upload data into billing database and laboratory information system.
• Other duties as assigned by the lab manager.

Qualifications (Knowledge, Skills, and Abilities)

• High school graduate or GED
• 2+ years phlebotomy experience and geriatric draws are preferred
• Effective communication skills.
• Proficient computer skills with the ability to learn new software.
• Strong attention to detail and precision.
• Ability to work in fast-paced environment while maintaining accuracy.
• Strong teamwork skills.
• Service-oriented and able to resolve customer grievances.
• Must be able to follow all confidentiality and HIPAA regulations

License or Certification Requirements

• ASCP not required. MA preferred, but not required

Preferred Knowledge, Skills, and Abilities

• Phlebotomy techniques and procedures.
• Clinic protocols and policies.
• Certain assignments may require a valid driver's license, current automobile insurance and a clean driving record.
• Efficient and effective draws.
• Medical terminology
• Familiar with various lab equipment
• Running lab results
• Communication and customer service. Pleasant interactions with patients, staff and others.

Physical Demands and Work Environment

• Ability to lift to 10-30 pounds on occasion.
• May be required to push/pull wheelchair bound patients
• May be exposed to communicable diseases through the handling of blood, body fluids and tissue samples