Representative I Customer Service

Job Title

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Customer advocacy in all manners of work, including proactive communications, problem identification and problem solving, effective decision making and having a strong sense of urgency on the customer's behalf

Activities tied to ensuring request date service levels are met

Management of all customer communications; follow-up and actions as relevant

Demand analytics, order entry and order management. Responsible for order entry based upon all types of incoming, including MRP and customer portal management

Forecast management as relevant

EDI management as relevant

Shipment management

Problem identification and problem solving. Use of open order reporting for proactive problem identification and resolution, aka the daily regimen

Product fulfillment management and escalations. Directly responsible to ensure the customer's production needs are covered. Internal escalations and communications where there is at risk due to product availability issues

Plant and warehouse communications and coordination. Coordination with other outside departments as relevant

Customer meetings and customer reporting as relevant

Back-up during absence. Capability to support other desks as needed

Sales support

Returned goods, credits and debits as needed

Record retention

Customer process documentation

Internal systems, tools, and reports

Participation in support of department and company objectives

Attends training, workshop, seminar, and focus group discussions of the team

Work within defined Manila Copeland operational and employee goals by contributing to other projects, if needed

Take care of retail accounts in terms of orders coming in through EDI or customer websites as well as accounts that send their orders manually

Make sure that inventory of items on the retail account websites are accurate/up to date

Take care of all return and scrap requests from retail and utility customers. Process all retail/utility related deductions

Make sure to use all channels/portals to communicate back to customers and merchants if/when necessary

Our commitment to our people

Across the globe, we are united by a singular purpose: sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our commitment to inclusion & belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal opportunity employer

Copeland is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.