Key Account Manager

Key Account Manager

We are seeking a driven and relationship-focused Key Account Manager to support and grow our HVAC OEM client base. This role requires strong commercial acumen, persuasive communication, and a deep understanding of customer needs to deliver long-term value and exceed sales targets.

Key Responsibilities of the role:

• Build and maintain long-term relationships with key HVAC OEM stakeholders
• Act as a trusted advisor and subject matter expert on HVAC product solutions
• Develop a deep understanding of customer strategies to identify growth and support opportunities
• Lead account planning activities to uncover cross-sell and expansion potential
• Manage the full sales cycle, including pricing and contract negotiations with OEM customers
• Collaborate with internal account teams (e.g., Systems Engineers, Application Engineers) to deliver tailored value propositions
• Serve as the primary point of contact for assigned accounts and ensure inquiries are routed appropriately
• Maintain an accurate pipeline of opportunities using CRM tools
• Deliver compelling presentations to influence purchasing decisions
• Provide exceptional service by listening to customer concerns and responding with empathy

Required qualifications and experience:

• Proven experience in a sales, account management, or business development role (preferably in HVAC, manufacturing, or a technical environment)
• Strong presentation and negotiation skills
• Ability to build trust and rapport with internal and external stakeholders
• Excellent communication skills, both written and verbal
• Comfortable working cross-functionally with engineering, customer service, and commercial teams
• Proficiency in CRM tools and Microsoft Office suite
• Results-oriented with a track record of meeting or exceeding sales targets
• Strategic mindset with the ability to manage complex accounts

Preferred qualifications and Experience:

• Bachelor's degree in Engineering, Business, or a related field
• Experience in the HVAC sector or OEM sales environment
• Knowledge of HVAC systems and technologies
• Familiarity with account-based selling and long-term strategic planning

If you thrive in a fast-paced, customer-centric environment and enjoy working on high-impact sales initiatives, we’d love to hear from you.

Our Commitment to Our People:

Across the globe, we are united by a singular purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal—to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leave, vacation and holiday leave. Together, we have the opportunity—and the power—to continue to revolutionize the technology behind air conditioning, heating, and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging:

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer:

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization:

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.

No calls or agency requests please.