Customer Support Coordinator (german - speaking, Friday To Monday, 80%) - Remote Eligible

Customer Support Coordinator

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Then we are looking for you!

As a Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high-level support to our worker and client base.

Your responsibilities:

• Part of our London-based team working on the German-speaking market in Switzerland
• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues ensuring a positive customer experience.
• Collaborate with other departments to escalate and resolve complex issues.
• Management of customer engagement tool.
• Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Your capabilities and skills:

• Native level German, spoken and written is a must-have.
• Fluent English, spoken and written.
• A first experience in customer service (work experience in a technology-led business is a plus).
• Team player with excellent communication skills, and the ability to thrive working in a global, remote team.
• Proactive and dedicated individual, with excellent organization skills with a solution-oriented way of working.
• Comfortable working in a fast-paced team setting.
• Good knowledge of Excel, PowerPoint. Experience of Intercom a plus.

Work conditions:

• The usual weekly working cadence will be Friday – Saturday – Sunday – Monday (4 days/week) in fixed shifts starting 08:30am until 5:00pm (30 minutes break)
• The onboarding and training period will happen onsite in our London office near Old Street station, though afterwards the role can virtually be done fully remote
• Per annum salary indication for the 80% workload: £ 25'000,-

Ready to take the next step in a dynamic HR tech company? At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.

What else can you expect? Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, company events, and a great office in the heart of Old Street.