Customer Success Coordinator

About Contrast

Contrast is building the future of healthcare – where artificial intelligence, automation technology, and electronic healthcare records converge to revolutionize patient care, streamline processes, and create a lasting impact on the well-being of society. Our team believes the following qualities, combined with a relentless drive, will propel us towards our goal of building industry-changing solutions. If this resonates with you, we're eager to meet.

Passion for Healthcare

A deep-seated commitment to revolutionizing healthcare through technology, and an understanding of the unique challenges and nuances of the industry.

Technical Excellence

While specific skills vary by role, a foundational understanding of technology's potential in healthcare is crucial. We seek those who are eager to expand upon this knowledge.

Resilience & Adaptability

The startup journey is filled with highs and lows. We seek individuals who can navigate these fluctuations, adapt quickly, and remain undeterred by setbacks.

Collaborative Spirit

The belief that the best results arise from team efforts. Candidates should possess the ability to communicate effectively and work with diverse groups.

Ethical Integrity

Upholding the highest standards of ethical behavior and understanding the profound responsibility we have in the healthcare sector.

About the Role

Are you a healthcare professional with a passion for improving processes and efficiency? As a Customer Success Coordinator, you will bridge the gap between healthcare expertise and technology. We are looking for a dedicated individual with a strong medical background, especially in medical documentation. You will collaborate closely with our fully in-person technology and development teams, gaining hands-on experience in EHR systems and automation tools. This is a unique opportunity to transition from a traditional healthcare role into a technology-focused position with ample room for professional growth. We are willing to provide training in specific technologies for the right candidate.

What You'll Do:

• Leverage your healthcare knowledge to create automations within our Electronic Health Records (EHR) system.
• Collaborate with our team to understand current processes and design solutions.
• Learn and develop RPA (Robotic Process Automation) solutions with support and training provided.
• Provide feedback and suggest improvements to enhance processes.
• Understand the workings of the ContrastAI Platform product and provide support to customers and partners.

Requirements:

• Strong background in healthcare with experience working with EHR systems.
• Keen interest in learning about new technologies, especially RPA and UiPath.
• Excellent problem-solving skills and a proactive approach to process improvement.
• Ability to work collaboratively with both healthcare professionals and technology teams.
• Strong communication skills and a willingness to embrace new challenges.
• A passion for healthcare technology and a desire to contribute to a mission-driven organization.

Preferred Qualifications:

• Prior experience with process improvement or workflow optimization in a healthcare setting.
• Basic understanding of programming or technology-related concepts (beneficial but not required).

Compensation:

The base compensation range for the role is: $75,000-$100,000 based on leveling and desired cash/equity split. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create. Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

Why Work at Contrast:

• 4 remote weeks per year - work from anywhere.
• Daily meals in our downtown Chicago office.
• Work with cutting-edge AI technology that improves the quality of life for healthcare providers and patient care.
• Dedicated time and budget for personal development, including access to world-class mentors and advisors.
• Collaborate with a world-class, diverse team that is deeply mission-aligned.
• Ownership over your success with the ability to significantly impact company growth.
• Our supporters include top-tier Silicon Valley venture firms, leading minds in AI, and healthcare industry leaders.

Join the Contrast team as a Customer Success Coordinator and leverage your expertise to make a lasting impact in the rapidly evolving world of AI and healthcare.