Account Manager

Account Manager

The Account Manager will achieve success when client relationships are maintained with a high level of understanding, integrity, trust, and credibility that lead to long-term client retention. Lines of communication remain open, clients are satisfied and their needs are fulfilled in a professional and timely manner. Acting as the primary point of contact between the company and our clients, the Account Manager is the "go-to" person that provides direction, guidance, and expectations for the team that supports their clients. The goal is to maximize the potential of the team to achieve results, anticipate client needs, and respond to those needs in a timely and professional manner, all while growing sales and meeting quality and service level standards.

Essential Duties & Responsibilities

• Client Retention: Build and maintain client relationships that lead to long-term client retention. Open lines of communication and deliver outstanding and comprehensive service. Visit accounts and implement changes based on feedback, suggestions or concerns. Create and maintain client portfolios documenting conversations and plans for future business. Inform senior management of information beneficial for account retention and/or that could jeopardize business.
• Quality Assurance: Perform inspections on the fleet, safety, machines, equipment and change machines to ensure company standards are met. Ensure the proper handling of perishable food items, along with compliance for cleanliness, merchandising, plan-o-gram integrity, and company policies. Reviews service frequencies to maximum sales without jeopardizing customer satisfaction; schedule routes to improve productivity.
• Business Development: Actively support sales activities to include: client presentations, grand openings, trade shows, pro forma development, and proposal design. Meet predetermined objectives for revenue, COGs, Labor, and ROA. Coordinate installations, merchandising, and promotional activities in new and existing accounts. Gather customer intelligence and translate into strategies for business growth and retention. Analyze financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities.
• Team Management: Clearly define, communicate, and appraise expectations, work results and standard operating procedures. Actively remove obstacles and assist individuals in maximizing their potential. Interview, select, train and support team members with the goal of developing new leaders. Maintain a safe, positive and professional work environment. Handle discipline and behavior management needs. Step in as a working manager, leading by example. Plan, organize, and delegate responsibility to ensure objectives are met on a daily basis. Staff each route to ensure responsibilities are completed in an effective, timely and efficient manner. Oversee operational timelines and monitor work hours to meet agreed upon labor targets. Stay current and abide by all parts of collective bargaining agreements, where applicable.

Job Requirements

• Bachelor's degree in sales, business, marketing or supply chain management. Equivalent work experience in the industry acceptable.
• Prior sales experience required, with demonstrated ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Valid driver's license and good driving record.
• Experience in a route based business strongly preferred
• Comfortable in a union environment.

Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

About Continental Canteen

The Great Lakes Food & Beverage Leader Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation. Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services. Our singular mission is to delight our guests, every meal, every day. It's no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do. Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it. Micro-Markets • Food Delivery • Full-Service Dining • Innovative Vending • Office Coffee & Water • Pantry Services • Barista Bars • Catering • Premier Events Looking to grow your career on your terms? Get to know us more.

We Are Curious. Bold, original thinking, and an innate curiosity for what's new and next drives us to shake things up and create remarkable experiences. We Dream Big. We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we're not afraid to dig into a challenge. We Champion Each Other. Collaboration, teamwork, and trust aren't just buzzwords to us—they truly define our culture. We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you're passionate about making difference, if you're eager to roll up your sleeves and be part of a team, we're looking for you.